Sometimes your product is so good that your standard of customer service is irrelevant. Unfortunately, most of us don't have that luxury and need to establish epic standards of care and detail to build strong relationships and engagement.

I’m sure you’ve all heard of it, in many cases felt it, embraced it, wished you did it, and always love when it happens to you.

You truly can never judge a book by its cover, nor can you judge people by their outward appearance. This past weekend the Roma Wish joined together for a once-in-a-lifetime opportunity to assist the amazing Bowery Mission serving those in need.

I believe we’ve made huge strides as a society lately to become more transparent. Thanks in part to social media, we are now offering the world a glimpse into who we are as people, as well as who we are as businesses.

A simple thank you goes a long way! Sometimes I think it can be easy to forget how impactful it is to show appreciation to the important people in your life. And in business, how important it is to show appreciation to your team members.

People often tell me that they admire my positivity and my outlook on life. I love hearing it, of course, but I want you to know you can achieve this too. All it takes is changing your perspective.

The folks who know me know I feel that winning isn’t everything…it’s the only thing! Now for some, this statement may make them cringe. But for others, like myself, it’s a way of life!

When it comes to creating a great company culture, the question I am most often asked is “Where did you start?

In today’s multitasking, time-sucking, series of events we call life, it’s easy to get caught up in the rat race. We are all so busy doing “stuff”, we put off the great things until tomorrow.